Return and Refund policy
What is the return policy?
Return and Refund Policy
- Non-Refundable Items: All items are non-refundable.
- Returns: If you wish to return an item, you may do so at your own cost. You must notify us via email within 24 hours of receipt to log your return. Once approved, the item must be handed over to a courier within 4 business days.
- Delivery Fees: Any return shipping costs are the sole responsibility of the client.
Exchange Policy
- Eligibility: Items may be eligible for an exchange provided you notify us via email within 24 hours of receipt. The item must meet our strict exchange criteria (unused, undamaged, and sealed in its original packaging).
- Shipping Window: Once your exchange is approved via email, the item must be handed over to a courier within 4 business days.
- Fulfillment: Once your exchange request is approved, we will provide return details. We will ship the replacement item only after the returned item is received and inspected.
- Delivery Fees: The cost of shipping for exchanges is the sole responsibility of the client.